Customer Success Done Right

Beyond best practices, KPIs, and playing by the rules

About me

I am the Director of Customer Success for one of the fastest growing SaaS companies in the world. We change the way people view customer support every day. 

Customer Success, Customer Happiness, Customer Support;

Forget about the buzzwords and don't over-complicate it. We simply care about the customer.

No buzzwords

Data driven

Listen and take action based on customer feedback.

Customer oriented


Work on improving your system and processes every day.

How to gain as much data as possible and how to know which data to listen to.

Phenomenal Customer Service

One of the best customer support teams that I have encountered. Worked with many different landing page tools, but this one is exceptional. 

Que Akhtar


One of the quickest and most efficient customer experience teams."

Literally, some of the best customer service I've ever experienced in a software company.

Amit Roopnarine

"I explained the situation to Instapage customer service and they have been so patient and absolutely transparent, I normally don't bother with writing reviews, but i was so overwhelmed with the great service that Instapage has given me, I decided these people really need a pat on the back, because honestly these folks literally saved all my efforts online."

Ahmed Al-Gallad


Copyright © Marius Laza 2016